Cooperation Procedure
1. Quote Request: Please be specific on item, size, material, color, and delivery requirements. For custom shapes, please provide drawings.
2. Response: We will provide an itemized quote including dimensions, unit price, freight charges, and approximate delivery schedule within 24 hours.
3. Agreement: Sign a sale and purchase agreement. A down payment is typically required before production begins.
4. Production & Shipping: We complete production (usually 15-20 days for monuments), provide photos of the finished work, and arrange shipment to your detailed address upon balance payment.
Frequently Asked Questions
🔹 What materials can be used for the Stone Gazebo?
We offer a wide range of materials including Travertine, Granite, Marble, Sandstone, and Ceramic to suit your aesthetic and durability needs.
🔹 Can I provide my own design for a custom project?
Yes, custom designs are highly welcome. Our in-house CAD designers can work with your drawings or photos to create a unique piece.
🔹 What is the standard lead time for an order?
Typically, delivery takes 3-4 weeks per container or 10-15 days after confirmation for specific items, depending on the complexity of the design.
🔹 How is the stone packaged to ensure safety during transport?
All items are packed in strong, seaworthy wooden crates with professional fumigation to prevent damage and meet international shipping standards.
🔹 Is there a minimum order quantity (MOQ)?
We are flexible with order sizes and welcome small trial orders so you can evaluate our quality before committing to larger quantities.
🔹 What payment methods do you accept?
We primarily accept payments via T/T (Telegraphic Transfer) or L/C (Letter of Credit).